Handelsbetingelser
Terms and Conditions
Sales
All prices are listed in Danish Kroner (DKK) and include 25% VAT. The price indicated at the time of order is the applicable price.
General
You must read our terms and conditions before using the website. By using this website, you also accept our terms and conditions.
You must be at least 18 years old to shop on the website. If you are under 18, you must have consent from your parents.
Made By Fick and purchases on the website are governed by Danish law.
Payment
At Made By Fick, you can pay with the following methods:
- MobilePay
- Dankort & Visa/Dankort
- Visa & Visa Electron
- Mastercard
- ApplePay
Card and bank fees will be disclosed before purchase. Transaction fees do not exceed those set by PBS. The amount is charged to your payment card only when the items are ready for shipment.
Reservation of Amount
If you pay with an international payment card such as Visa/Mastercard, PayPal, or MobilePay, the amount will be reserved immediately for up to 30 days.
The money is reserved on your card or account until:
- We charge the amount when we ship the item.
OR - If the order is canceled, the funds will be released according to the agreement with your card issuer.
Having Issues Paying Online?
This is often due to your payment card not being 2-factor authenticated. This measure has been put in place to ensure that it is truly you who intends to purchase an item online, and not someone who has stolen your credit card information.
We provide a link to an article that guides you through how to register for various security solutions, so you’re ready to shop online.
Read more here >>
When is the Item Considered Purchased?
Items placed in the shopping cart are not considered purchased until you click "Pay" and enter your credit card details. When you click "Pay" and the credit card issuer approves your payment information, the item is registered as purchased. Made By Fick reserves ownership of the delivered goods until the full purchase amount is paid.
Security
If you pay by card, you can at any time file a complaint with your bank, after which the bank will ensure your refund if you have not received the agreed item. The bank can refund you and charge the online store.
Stock
All items in the Made By Fick webshop are made-to-order.
Delivery Time
The delivery time for ordered pleated blinds is approximately 14 days.
Shipping
We offer free delivery of your pleated blinds to your home address or the nearest parcel shop.
You can also choose to pick up your order at the Fick-Co Interior store, Gammel Kongevej 148, Frederiksberg.
Right of Withdrawal
Pleated blinds are made-to-order items that we specifically order for you. According to applicable law, there is no right of withdrawal for custom-made purchases, so it is not possible to return these items.
Complaints
Fick-co offers a 2-year warranty in accordance with the Sale of Goods Act.
This includes manufacturing and material defects under normal use of the item.
What is not covered by the warranty?
The warranty does not cover faults, damage, or wear caused by incorrect handling, poor maintenance, or unauthorized alterations.
There may be small cosmetic deviations not covered by the warranty, such as structural differences in the linen fabric weaving.
Risk of Goods
The risk for goods purchased from Fick-co's webshop transfers to you as the consumer at the time of delivery.
Damaged Goods
When you receive your order from the carrier, pick it up from the post office, or collect it from a GLS pickup point, you must immediately refuse to accept the package if it is damaged or if you can hear something has broken inside. Any transport damage must be reported to Made By Fick as soon as possible.
If you do not immediately object when there are visible issues with the package, there may be doubt as to where the damage occurred during delivery, and you could risk being held responsible for the damage. If you notice minor damage to the package, you can ask the carrier to note that the package is "received with reservation for damage."
Please keep all packaging. It must be kept as documentation in case a claim needs to be made against the shipping company.
Kindly take photos of the damage and packaging and contact us.
General Reservations
If you order curtains for the same room in multiple batches, please be aware that linen is a natural material, and the shades may vary slightly from fabric roll to fabric roll.
We reserve the right for: typing errors, out-of-stock items, discontinued items, tax changes, price increases from suppliers, and Force Majeure.